FAQs

1. About Our Company

Q1: Who is Sichuan Nairui Leisure Products Co., Ltd.?

We are a professional outdoor furniture and gazebo manufacturer integrating R&D, production, and sales. Our headquarters is located in Chengdu, China, and our manufacturing base is in the Qu County Industrial Park. We partner with top brands such as SUNBRELLA (USA) and DICKSON (France) to provide premium outdoor solutions.

2. Products & Materials

Q2: What types of products do you offer?

We provide outdoor leisure furniture, gazebos, pergolas, patio sofas, dining sets, loungers, parasols, and customized outdoor living products.

Q3: What materials do you use?

Our furniture typically features:

  • Aluminum alloy frames

  • Weather-resistant rattan or textile

  • High-performance outdoor fabrics such as Sunbrella & Dickson

  • UV-resistant powder coating

  • Stainless steel hardware

Q4: Are your products weather-resistant?

Yes. Our materials are designed for outdoor use and resist UV, moisture, corrosion, and fading. However, extreme weather (storms, snow load, hurricanes) may require additional protection.

3. Customization

Q5: Do you offer customization services?

Yes! We support:

  • Custom fabrics

  • Custom colors

  • Custom sizes

  • OEM & ODM projects

  • Brand-label production

Q6: What is the lead time for custom orders?

Custom orders typically require 25–45 days, depending on the complexity and quantity.

4. Ordering & Payment

Q7: How do I place an order?

You may contact us directly through our website, email, or sales team. For B2B orders, we will provide quotations, product details, and order confirmation documents.

Q8: What payment methods do you accept?

We accept bank transfers (T/T), L/C, and other secure international payment methods depending on order type.

5. Shipping & Delivery

Q9: Do you ship internationally?

Yes, we ship worldwide via sea freight, air freight, express delivery, and logistics partners.

Q10: How long is the delivery time?

Delivery varies by region:

  • Asia: 7–15 days

  • Europe: 20–35 days

  • North America: 20–40 days

Q11: Who is responsible for customs duties or import taxes?

Import taxes, customs duties, and related fees are the responsibility of the customer.

6. Warranty & After-Sales

Q12: Do your products come with a warranty?

Yes. Our products include a warranty covering:

  • Manufacturing defects

  • Structural damage (non-human factors)

Warranty duration depends on the product category and materials used.

Q13: What is not covered under warranty?

  • Weather impact (storms, snow, hurricanes)

  • Misuse, improper installation, or modifications

  • Damage caused after the product is received

7. Returns & Refunds

Q14: Do you accept returns?

We accept returns for damaged, defective, or incorrect items under specific conditions.
Customized products are generally non-returnable unless they have quality issues.

Q15: How long does it take to process a refund?

Once approved, refunds are processed within 5–10 business days.

8. Maintenance & Care

Q16: How should I maintain outdoor furniture?

  • Clean with mild soap and water

  • Cover or store in extreme weather

  • Avoid abrasive cleaning tools

  • Follow fabric care instructions

Q17: Are cushions removable and washable?

Most cushions come with removable covers that can be washed according to fabric guidelines.

9. Contact Information

Q18: How can I reach customer service?

You may contact us anytime via email or through our website.